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Frequently Asked Questions

We've put together some of the most commonly asked questions about our teeth whitening kit.

What is the HeySmile Teeth Whitening Kit and how does it work?

HeySmile Teeth Whitening Kit is a home teeth whitening solution, made to whiten and brighten teeth without any sensitivity.

Our teeth whitening kit has been designed to deliver outstanding results in just 10 minutes, over a period of 6 days. It is formulated with a non-peroxide and advanced whitening formula that whitens and brightens your teeth without any pain or sensitivity.

How do I use the HeySmile Kit?

HeySmile Teeth Whitening Kit is the easiest whitening product and requires only 3 steps.

Step one

Attach the LED light to the mouth tray

Step two

Apply the gel to the mouth tray

Step three

Place in mouth, wait 10 minutes, and MAGIC!

How long does HeySmile's results last?

The HeySmile Teeth Whitening Kit treatment will last anywhere between 9-12 weeks. For longer results, prevent or limit taking any dark foods or drinks that stain teeth. This includes coffee and tea, wine and food sauces.

In order to keep your teeth white and bright for lifetime, we recommend using our gel refills regularly.

Will HeySmile cause any teeth sensitivity?

Not at all! 99% of our customers experience no sensitivity. If you do experience any sensitivity, please do not hesitate to contact us by email.

Will HeySmile work on my teeth?

Does it work on veneers?

No, unfortunately our Teeth Whitening Kit only whitens natural teeth.

Does it work with braces or a retainer?

It is highly recommended that you wait until your braces are removed before trying our whitening kit in order to avoid uneven whitening. You may be able to whiten your teeth with a retainer, but you must consult your dentist before use.

Does it work on crooked teeth?

Yes, the HeySmile Teeth Whitening Kit whitens crooked teeth. In order to achieve best results, apply the gel on your finger and rub it against any hard places to reach.

What key ingredients is included in the formula?

Phthalimidoperoxycaproic Acid (PAP): active bleaching agent that whitens the discoloured molecules inside your tooth', potassium nitrate to desensitive nerves in the teeth, and sodium chlorite for stain removal and prevention.

Sodium Hydroxide: Hydroxyapatite makes up bone mineral and the matrix of teeth. It is hydroxyapatite that gives bones and teeth their rigidity.

What is your returns policy?

We hope that you are delighted with your order. We regret that for health and hygiene reasons we cannot accept returns on unsealed items.

We will refund the monetary value of the goods returned to us, at the price you purchased them, where they are faulty.

Please contact support@heysmileteeth.com and include ‘RETURNS’ in the subject of your email.

Is it vegan?

HeySmile’s whitening formula is completely vegan and peroxide-free. The three active ingredients in our formula are Phthalimidoperoxyxcaproic Acid (PAP), Hydroxyapatite, and Potassium Nitrate.