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Refund Policy

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  2. We have absolute confidence in providing an excellent product that you will love! That's why we have our 100% Money Back Guarantee.

    We guarantee that your teeth will improve by a minimum of 2 shades whiter after using our Teeth Whitening Kit.

    In the unlikely event that you find this is not the case with your HeySmile experience please see below.

    To qualify for our money back guarantee simply follow the instructions below:

    1. Take a photo of your teeth before using our teeth whitening products and then after completion, along with a photo of the used product.
    2. Email our customer service team (support@heysmileteeth.com) with the above.
    3. Your application will be processed within 24 hours of submission.

    Please remember to submit your application within 30 days of receiving the product/s and that the photos have valid date and time stamps.

    If you have received your order and you qualify for a refund, then please contact us at support@heysmileteeth.com. All orders qualify for a replacement. If you have any queries please don’t hesitate to contact us, we’re here to help!
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In the event that you change your mind about your purchase, you are welcome to return your product to us within 30 days of your received date, however it must be unused and unopened. We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.